JORDAN M. CHAPMAN CV
Professional Experience
Knowledge Manager
U.S. Department of Energy, SAIC Contract
May 2022- Present
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Analyze ServiceNow KM processes and recommend/complete knowledge article templates, voice, and style recommendations to achieve a uniform knowledge experience.
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Weekly standups with Tier 1 and 2 Service Desk to reach 80% first-call and first-hour resolution metrics.
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Creation and sharing of ServiceNow dashboards to help with service desk metrics and knowledge
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Champion organizational knowledge sharing.
TECHNICAL WRITER & EDITOR /
KNOWLEDGE MANAGER
Burns & McDonnell Engineering
Dec. 2018 - Aug. 2021
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Write, record, edit, and provide SEO for IT technical content, including knowledge base articles, how-to videos and marketing documentation for IT and business consumption. Standardize and maintain 1,000+ support articles.
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Collaborate with IT service owners to develop procedural documentation and training materials to support ongoing success of their services.
SENIOR COPYWRITER
Saint Luke's Health System
Nov. 2017 - Nov. 2018
Position consumer-oriented creative projects (collateral and digital) for major service line promotional campaigns, including all copywriting/editing for digital, print, web, and social media initiatives
Executive editor of Health magazine
ADVANCEMENT COMMUNICATIONS WRITER
Stony Brook University
April 2016 - July 2017
Research and develop campus stories and other content concerning the need for philanthropic support, including announcements of major gifts
Cultivation of stories and stewardship of existing donors
Create awareness of philanthropic impact
MULTIMEDIA COPYWRITER →
SENIOR COPYWRITER
Adelphi University
Sept. 2012 - April 2016
• Work in tandem with editor and take on editor role as needed
• Guide story flows and edit staff-writer copy, manage a team of freelancers and student workers
• Management of all web, print and enewsletter content for the university’s school of business, school of education, and honors college
PUBLIC AFFAIRS SPECIALIST AND TECHNICAL EDITOR
1st Infantry Division / CONTRACT
June 2009 - Jan 2012
• Manager and editor of Duty First! magazine; cover each major unit and event within the 1st Infantry Division
• Management of four staff members and content, coordinate with other Fort Riley publications and newspapers for max outreach to local and national audiences
• Close and constant communication with the chief public affairs officer and the division’s acting commanding general and command sergeant major
• Budget management and distribution of magazine, coordination of staff travel
REPORTER
The Daily Union
Jan. 2008 - June 2009
• Write three articles a day, including photography work
• Regular communication with contacts in area business, city, county, hospital, military and school beats
Freelance
BAJILLION AD AGENCY
Web Content /
Marketing Collateral
Kansas Ballet Academy (web content)
KBS Constructors (web content)
Parks for All Foundation (web content)
Safety Consulting (web content)
Larned, KS (brochure)
ARMITRON
Content Marketing /
Feature Writing
Many Faces campaign
“Justin Cotler: Change Your Fitness Change Your Life”
“Graham Zimmerman: Man and Mountain”
“Que Jackson: A Quente’sential Gentleman”
“Stephen Enloe: A Time to Act”
“David Charbonneau: Crossfit Athlete and Coach”
“Andrea Ager: Unifying Communities”
“Woodrow Gerber: The Color of Sound”
Meet the Faces Behind Armitron
“Andy Diaz: Never Stop, Never Quit”
“Melissa Berardi-Schweickert: A Showcase Career”
“Daniel Lui: Professional Problem Solver”
“Elisabeth Contreras: Living in the Product Research Moment”
“Kelly Kahn: When Details Matter:
“Patrice Shelby: The Watch That Landed Her Career”